Product Recalls and Withdrawal
Metcash is committed to working with its suppliers / manufacturers to ensure all products meet the relevant consumer health and safety requirements by removing from distribution, sale & consumption of food which may pose a health and safety risk to consumers.
At all times, we aim to handle any recalls and withdrawals correctly and promptly to avoid placing consumers at risk.
Recalls and Withdrawals Submission
During Business Hours (8.00am to 5.00pm)
Vendors are required to submit product notifications via the below 2 options.
- GS1 Recallnet users please log onto recallnet.gs1au.org for recall or withdrawal submissions.
- Manually complete the Australian and New Zealand Recall/Withdrawal form (available from the AFGC website https://www.afgc.org.au/publications/crisis-management/); and submit to the Metcash recall contacts below. After submitting this form, we ask that you contact the below people to confirm receipt of your email.
To avoid complexity, inconvenience and cost for all parties, whenever possible, recall or withdrawal notification should be made during working hours and ideally well before 5.00pm on a Friday.
Supplier Fees for product recalls or withdrawals
For fees and charges associated with product recalls or withdrawal, please request this information from the below contacts.
To advise Metcash of a product recall or withdrawal, please contact the Food Safety Dept. on the below details:
Business Hours Mon – Fri 8am to 5pm
Ph: 1800 119 920
Email: [email protected]